Terms of service
1.Introduction
These general terms and conditions apply to all orders placed via the Nus-suits website. By placing an order, the customer agrees to these terms and conditions. It is important to read the general terms and conditions carefully before placing an order.
2. Identity of the Company
⦁ Company name: Nus-suits
⦁ Chamber of Commerce number: BE 1023.056.624
⦁ Email: info@nus-suits.com
3. Ordering
⦁ Placing an order: Customers can order products through the website by adding the desired product to their shopping cart and placing the order. Once the order is confirmed, the customer will receive an order confirmation by email.
⦁ Customer Responsibility: The customer is responsible for correctly filling in all details (name, address, email, etc.) during the ordering process. The company is not liable for errors in the order resulting from incorrect information provided by the customer.
4. Payment
⦁ Payment Methods: Payments can be made via the payment methods available on the website, such as bank transfer, credit card, PayPal, etc.
⦁ Security: All payments are processed via secure payment systems to ensure the privacy of customer data.
5. Prices
⦁ All prices on the website are in Euro and include VAT, unless otherwise stated. Shipping and handling costs may be charged additionally, which will be indicated during the ordering process.
6. Delivery
⦁ Shipping costs: Shipping costs will be added to the total order. The costs depend on the destination and the weight of the order. For Belgian customers, free shipping options may be available for orders above a certain amount.
⦁ Delivery time: Orders are usually processed and shipped within 5 business days. Delivery time may vary depending on the product and destination.
7. Right of withdrawal
⦁ General right of withdrawal: Customers have the right to cancel their order within 14 days after receipt of the products, without giving any reason.
⦁ Exercising the right of withdrawal: The customer must notify the wish to cancel the order in writing by e-mail or via the return form on the website. After the customer has exercised the right of withdrawal, the customer has another 14 days to return the products.
⦁ Costs of return shipping: The costs for returning products are borne by the customer, unless otherwise stated.
⦁ Exceptions to the right of withdrawal: Products that are specially made to measure or that cannot be returned for hygienic reasons are not covered by the right of withdrawal.
8. Exchanges and Returns
⦁ Exchange of products: Customers can exchange their product for another item, provided that the product is in its original, undamaged condition and is returned within the return period of 14 days.
⦁ Returns: If the returned product is in good condition, the customer will be refunded the full purchase price via the payment method used to pay for the order.
9. Warranty and Liability
⦁ Legal warranty: The products sold via the website correspond to the description on the website and meet the standard quality standards. If a product is defective or does not meet the expected quality, the customer is entitled to a warranty as stipulated in Belgian law.
⦁ Liability: Nus-suits is not liable for damage resulting from the incorrect use of the products, or for any other indirect damage resulting from the use of the products.
10. Privacy and Data Protection
⦁ Collection of data: For the processing of orders, Nus-suits collects personal data such as name, address, e-mail address and payment details.
⦁ Use of data: The data is used exclusively for processing the order and for improving the customer experience on the website. Nus-suits respects the privacy of customers and acts in accordance with the GDPR legislation.
11. Applicable Law and Disputes
⦁ Applicable law: These general terms and conditions are subject to Belgian law.
⦁ Disputes: In the event of disputes, customers can turn to the competent courts in Belgium.
12. Changes to the Terms and Conditions
⦁ Nus-suits reserves the right to change these terms and conditions at any time. The most recent version of the conditions is always available on the website.